Privacy policy.

Last updated: 15 October 2026

This Privacy Policy explains how OSCO collects, uses and protects your personal information when you visit our website, get in touch, apply for a Business Growth Audit or work with us. We are committed to handling your information fairly, lawfully and transparently, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

This website is operated by Organised Success Company Ltd (trading as OSCO), a company registered in England and Wales under company number 16124125, with its registered office at 11a Skelton Street, Colne, Lancashire, BB8 9JE. In this policy, “OSCO”, “we”, “us” and “our” refer to Organised Success Company Ltd.

For the personal information described in this policy, OSCO is the data controller. If you have any questions about this policy or how we use your information, please contact us:

Email: info@organisedsuccess.co.uk
Phone: 07933 223 236
Post: Organised Success Company Ltd, 11a Skelton Street, Colne, Lancashire, BB8 9JE

2. The information we collect

We only collect the information we need. Depending on how you interact with us, this may include:

• Enquiry information: your name, email address, phone number, business name, website and the details you share when you contact us through our website, by email, by phone or through social media.
• Business Growth Audit applications: your contact details, information about your business, your team, your current challenges and what you are looking for support with.
• Find My Package answers: the answers you give about your business and, if you choose to provide them, your name and email address so we can send your recommendation.
• Client information: if you become a client, the contact, business, contract, billing and communication details we need to deliver and manage our services.
• Website usage information: information about how you use our website, such as pages visited and device or browser details, collected through cookies where you have given consent. Please see our Cookie Policy for details.
• Marketing preferences: whether you would like to hear from us and how you prefer to be contacted.

We do not ask for special category information (such as health information) through our website. Please do not include this type of information, or any client or patient information, in enquiry forms or audit applications.

3. How we use your information

Under UK data protection law, we must have a lawful basis for using your personal information. We use it for the following purposes:

4. When we process information on your behalf

As part of our services, we may access your business systems, such as your booking system, CRM, inbox or shared drives, which contain personal information about your clients, team or suppliers. When we do this, we act as a data processor on your behalf and only process that information in line with your instructions and our agreement with you. You remain the data controller for that information.

OSCO provides operational and business support only. We do not provide clinical, medical or treatment advice, and clinical records remain your responsibility.

5. Who we share your information with

We never sell your personal information. We only share it where necessary with:

• Service providers who help us run our business, such as website hosting, email, form, scheduling, CRM, accounting and payment providers. They may only use your information to provide their services to us.
• Professional advisers such as accountants, insurers and legal advisers.
• Embedded third-party services on our website, such as Google reviews and our Instagram feed, which may collect information directly when they load. See our Cookie Policy.
• Authorities or regulators where we are required to by law.

6. International transfers

Some of our service providers may store or process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum approved by the UK Information Commissioner.

7. How long we keep your information

• Enquiries and audit applications that do not lead to working together are kept for up to 12 months, so we can respond to any follow-up.
• Client records are kept for the length of our relationship and for six years after it ends, to meet our legal, tax and accounting obligations.
• Marketing information is kept until you unsubscribe or ask us to stop contacting you.

When information is no longer needed, we securely delete or anonymise it.

8. Your rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information;
• ask us to restrict or stop using your information, including for direct marketing;
• ask us to transfer your information to another organisation; and
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, please email info@organisedsuccess.co.uk. We will respond within one month. There is usually no charge.

9. How we protect your information

We use appropriate technical and organisational measures to protect your information, including secure systems, access controls and only giving access to people who need it. When we access client systems, we follow the access arrangements agreed with you.

10. Children

Our website and services are intended for business owners and are not directed at anyone under 18. We do not knowingly collect information from children.

11. Complaints

If you have a concern about how we use your information, please contact us first and we will do our best to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.